T13:07:49 installer_lib::InstallFilesCommand,class installer_lib::Filesystem>::execute: Installing files to "C:\\Program Files\\Sophos\\Sophos ML Engine\\ML1\\docmodel\\16467412691205889" T13:07:49 CPluginComponent::Install: Installation starting dat files.Īnyone have any ideas on what to try next? I am sure that this once contained several. I noticed that for this particular server, the docmodel directory from C:\Program Files\Sophos\Sophos ML Engine\ML1\ is empty. I have also tried doing an uninstall fresh install using Sophos Zapp, but to no avail. I have already tried installing the new root certificates, and made sure that there weren't any misconfigurations in both registry and local/group policy as recommended in the article: I am pretty sure that the failure has to do with the Sophos ML Engine due to the above errors. SetupPlugin completed with failure with reboot code '0' and error message 'could not install software' SetupPluginCommand::onRun() failed with ComponentInstaller::InstallError:Failed to install component(s) IsWow64Process2 not available on older platforms. Installing component: Sophos ML engine (64-bit) Over the weekend, I got several notifications that some of my servers had failed to update Sophos.īelow are some error snippets I've identified from the installation log: %ProgramData%\Sophos\CloudInstaller\Logs\SophosCloudInstaller_.log I am new to Sophos and System Administration in general.
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January 2023
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